Frequently Asked Questions
For sizing issues, please check our Size Guide.
We accept local debit/ATM cards and all major credit cards (Visa, Amex, Mastercard) and GCash.
For debit/ATM cards, you will need to activate your card for online purchases. You can check with your local provider on how.
No. It's 2020, you can use your local debit/ATM cards to pay similar as to what you can do bank transfers in their apps. It's way easier and faster for the both of us. Trust us.
*If you are using an ATM card to pay, please ensure that your account is activated/enrolled to your bank's online payment purchase system.
Fortunately for us, no.
All domestic orders are shipped via JRS Express.
Standard domestic shipments usually take 2-5 business days to arrive. Please note, time may vary due to weather or any unforeseen variables.
*Time may also vary whenever there are changes to COVID-19 protocols by the Philippine IATF.
A tracking number will be sent to your email once your order is on its way.
At the moment, no. We should be able to once international cargo and shipments normalize.
Please get in touch with us immediately.
Unfortunately, we are unable to modify, combine, or consolidate multiple shipments.
Unfortunately, after an order is placed we are unable to make any edits.
Return of items can be made in store. Exchange of items can only be done within 2 days of receiving item.
*Due to COVID-19, our Flagship in Cubao Expo in Quezon City is closed for the meantime.
Please contact us as soon as possible so we can help resolve the issue. Exchange of items can only be done within 2 days of receiving item.
Seasonal items may be restocked but most likely with a different variation in its colorway. There are no guarantees as to when or if they will be.
You can find The Twelfth House products at our Flagship and here at our webshop.
Unfortunately, we are unable to cancel any order once they are placed.
Due to COVID-19, our Flagship in Cubao Expo in Quezon City is closed for the meantime. All purchases can be made here at our webshop.
For questions and inquiries you can send us a message here.